Shift management for
Social Services

ShiftLink is a purpose-built scheduling platform perfect for shelters and social services, designed to simplify your workload, so you can focus more on making a difference for the community you serve

Why healthcare?

ShiftLink is designed for healthcare leaders, including CHROs, staffing managers, nursing operations managers, and hospital administrators.

- Eliminate manual scheduling hassles
- Streamline operations without multiple HR systems
- Seamless integration with user-friendly APIs

By optimizing workforce management, ShiftLink reduces costs, enhances care quality, and fosters a stress-free, efficient work environment for your team.

Get Better Result with Stunning Features

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Enhancing workplace well-being at Salvation Army, Centre of Hope, Ontario

View Case study >

Why Social Services?

Shelters and social service organizations operate 24/7, often under tight budgets and limited resources. ShiftLink is designed to meet these challenges by streamlining staffing.

Reduce
administrative
burden

Allow teams to
focus on providing essential care

Insight into staffing and resource allocation

Optimize
costs and improve
service delivery

Our platform is proven in environments with hundreds to thousands of frontline staff, where fairness, transparency, and speed matter every day.

Whether managing sudden demand or ensuring overnight coverage, ShiftLink empowers shelters and social services to operate efficiently while staying focused on their mission.

Facilitate effective communication

Last-minute book-offs and sick calls can keep on-call staff tied up for hours just making phone calls and can take time away from client care.
With ShiftLink, instantly post shifts on the go and get responses in seconds, filling shifts within minutes, all in one place. Enjoy streamlined operations and efficient communication without ever needing to switch platforms.

Eliminate emotional toll

The demanding nature of social services work can cause significant emotional strain, particularly when staff are required to work overtime due to shift shortages. With just a click, you can connect with all your available staff to ensure shifts are covered while reducing overtime expenses and burnout.

Boost employee morale

Effective communication is crucial in shelter settings to coordinate shifts and address urgent needs. ShiftLink ensures transparency, equity, and real-time updates, reducing misunderstandings, grievances, and staff turnover.

Ensure Union compliance

Unionized shelter environments must adhere to strict regulations concerning staff qualifications and client-to-staff ratios. Replace your paper binders and keep track of your staff seniority ranking with ease on our system.

Boost retention

ShiftLink boosts morale by offering intuitive scheduling and flexibility, empowering staff to align shifts with their lifestyles. This fosters appreciation, positivity, and a vibrant, connected workplace where everyone thrives.

Boost retention

ShiftLink boosts morale by offering intuitive scheduling and flexibility, empowering staff to align shifts with their lifestyles. This fosters appreciation, positivity, and a vibrant, connected workplace where everyone thrives.

Broadcast messaging – Communicate anything to all your staff at one click

Our Features

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Automated Shift Management

Quickly notify qualified staff of shift opportunities, post multi-vacancy shifts in seconds, and award them in minutes. Enhance your staffing pool by giving all staff equal chances to respond to shift callouts in a multi-site, multi-role, 24/7 environment.

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Smart Scheduling

Create and manage long-term schedules segmented by location and department, and instantly notify staff of changes. Reduce overtime by alerting managers about employee shift hours before awarding shifts, while increasing staff engagement by allowing shift notifications for future dates or times. 

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Rapid Alert

Instantly send emergency alerts to staff via email or SMS, for critical situations like missing persons or fires, segmented by department or location. Maintain historical data and customer reporting to track all incidents.

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Business Intelligence and custom reporting

Track individual shift callouts with time-stamped records. Use optimized scheduling strategies to enhance fill rates based on historical data. Gain insights into employee availability for better alignment & empower HR with data-driven decision-making.

Why Shiftlink

ShiftLink is specifically tailored for healthcare and Social services organizations. Over the years, we've continually built, improved, and enhanced our product based on client feedback and insights. Our deep understanding of the unique challenges faced by these organizations ensures that every module directly addresses these needs.

ShiftLink isn’t just a piece of software, it’s peace of mind

With millions of notifications sent annually, 99.9% uptime and extremely low support call volume, our solution has an established track record of dependability. 

Support when you need it

With a range of hosting solutions, 24/7/365.  ShiftLink provides round-the-clock support.

Simple & user-friendly

Our intuitive interface makes scheduling and shift management easy for both managers and employees. This reduces the learning curve and allows teams to adapt quickly, improving overall efficiency and satisfaction.

Case Studies

Why Shiftlink?

Streamlined scheduling

ShiftLink replaces spreadsheets, paper, and whiteboards with one simple platform. Managers can view shifts, post notifications, manage swaps, and update schedules instantly.

Cost saving

ShiftLink helps control costs by reducing overtime, administrative hours, and last-minute hiring — so more resources go directly to supporting your clients

Custom reporting

With built-in analytics, leaders gain clear insights into staffing patterns, hours worked, and team activity — helping them plan and operate more effectively.

Proven results in Social Services

Trusted by leading shelters

Here is what our customers have to say

Instead of making dozens of phone calls to fill one shift, I can post multiple shifts in minutes. It's fast and easy.

Chantal Brum  

Call Centre Clerk,
Oak Valley Health

The ShiftLink application is an incredibly valuable tool when scheduling staff. We operate 24 hours a day, seven days a week, and ShiftLink saves us time rather than phoning people individually. They are very responsive to our needs and are a pleasure to work with.
Desiree Hosking picture

Desiree Hosking

Associate Director, Program Services
Covenant House Toronto

Since the implementation of ShiftLink within our Mental Health Care Program at Parkwood Institute, we have seen a significant reduction in the number of complaints from staff and our union partners related to incorrect callout processes… Productivity has increased for our staffing office, which has been especially valued during the pandemic – when at times we had many shortages.  ShiftLink has been an excellent choice.

Kerrie

Coordinator,
St. Joseph’s Health Care London

ShiftLink is a great tool to make my work more efficient and allows me to focus on other aspects of my job.
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Laura Kiss

Director, Elisa House
Saint Vincent De Paul

Innovative technology like this allows us to spend less time filling shifts and more time focusing on what matters most, which is providing the very best care possible to our patients. We are pleased to partner with ShiftLink.

Jody Levac

President and CEO, Stevenson Memorial 
Hospital 

Using ShiftLink has allowed staff more time to focus on clients throughout their shifts rather than doing call arounds to fill cancelled shifts. It is easy to use and training for new staff takes just a few minutes.
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Brenda De Andrade

Supervisor
Homes First Society

Customer Stories

We have found ShiftLink very helpful for scheduling staff and filling shifts. It has saved our team of supervisors and managers much time and frustration as they no longer have to make numerous phone calls and search through contact information!

The Salvation Army Yellowknife

Facts & Numbers

97%

Clients recommend our services

Customer Stories

Emergency scheduling used to be one of our most burdensome activities; Shiftlink has not only resolved that but has enhanced the overall employee and employer experience. The platform is customizable to meet our individualized needs and is now an inherent part of our organization.

Shepherds of Good Hope

Customer Stories

ShiftLink has been a game-changer in our organization.  We were used to countless hours filling vacant shifts via phone calls and emails.  The ability to connect with your entire team, quickly and easily has given us the gift of time!  We would highly recommend this program and the team behind it.

Transition House

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Move from reactive scheduling to intelligent workforce automation

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